1st Level Support (m/f/x)

Part-time/full-time (15-38,5h) for the next 6 months

Vienna or Innsbruck

About us

Dotbite is a young and dynamic software engineering company based right in Vienna, Innsbruck and Munich. Our day to day business is focused on the love of beautiful designs, an agile way of working as well as providing amazing experiences for our users. We are now looking for a new addition to our development team for all upcoming projects. Maybe you are the perfect fit?

Your Focus

  • You are the first point of contact for our clients with support requests
  • You perform error analysis and participate in the troubleshooting process
  • Quick classification and delegation of client requests
  • Documentation of bugs
  • Creating statistics about the databases, as well as researching and adjusting data in the database in response to client requests
  • Constant communication with colleagues and clients

Your Profile

  • You have excellent German communication and expressive skills – you should always be able to explain problems and solutions to the client in an understandable way
  • You are problem-solving oriented and are good at assessing problems and potential solutions
  • You have already worked with ticket systems such as Jira Service Management
  • You bring a general technical know-how about web apps with you
  • You ideally have already relevant experience with database systems and SQL
  • Experience with GIT and Laravel is a plus

Our Profile

  • A young, professional, dynamic (and very fun) team
  • Cooperation on innovative projects starting on your first day
  • Flexible working hours (home office possible)
  • A lot of space for your ideas as well as active participation in the development of Dotbite
  • Free coffee, drinks, and as many snacks as you need
  • Annual gross salary starting at EUR 26.460 (on a full-time basis) depending on your experience and qualification

Hit Emir up with your CV and some nice words.